Category
Frequently asked questions for consumers
Frequently asked questions For Dealers

  • What are your hours of operation?

  • The office is open Monday and Friday from 8:30-5:00.

    The warehouse is open Monday through Friday from 8:30-4:30.

  • Is there a minimum order?

  • We only require minimums on the initial order.

    Contact the office to find out what the current minimum is for initial order.

    If you are shipping on pallets, we only require that you order enough items so that we can safely palletize your shipment.

  • How do we place an order?

  • You can place orders through phone, fax, email, or by logging into the website and adding to cart.

  • What kinds of payments do you accept?

  • We accept cash, Quickpay with Zelle, ACH, credit card (company Visa or Master), company check, cashiers check, and CIT.

    We do not accept any checks on the first three orders.

    Our Zelle contact information is agamaggie@homelegance.com.

  • Do you offer a credit line?

  • You can set up an account with CIT and provide us with your CIT number once you have an account set up.

  • Do you deliver?

  • We do not have our own trucks. Instead, we ship through carriers such as Averitt and Central Freight. Freight charges will depend on the carrier. If you need additional delivery services (ex. liftgate) or you have certain hours, please make sure you let us know before we schedule your shipment. You will be responsible for any additional delivery services.

  • When is my order ready for pick up or ship out?

  • If everything is in stock, you can pick up the same day. Our warehouse hours are from 8:30-4:30 Monday through Friday.

    If everything is in stock, we can typically ship the order same day as long as the order is confirmed and paid by noon.

  • If I can’t pick up or ship out right now how long will my order be held?

  • If you do not intend to pick up or ship out your order right away and the items are ready, please let us know when you plan on doing so. If stock is limited, your order may be released to the next customer. If there is a deep inventory of the item, often times we can work with your schedule.

  • Can I send my customer to pick up?

  • Unfortunately, we are not open to the public. Please do not bring your customers with you.

  • Do you have a showroom?

  • In order to make more warehouse space to stock more items, we no longer have a showroom.

  • Are the pictures on the website accurate?

  • While we try our best to ensure that the pictures are as accurate as possible, be advised that these photos are shot in the studio with a lot of lighting. Make sure you read the descriptions of the item before purchase. If you have any questions, contact the office.

  • Where can I find more information on the item I’m interested in?

  • If you select a picture with no background, often times you will find more details regarding that specific item. You will see a drop down for weight and dimensions, product details, and packaging.

  • Are mattresses and futons included?

  • No, mattresses and futons are not included.

  • Will I need a box spring?

  • If you check under product details, most products will let you know whether or not a box spring is required.

  • Is assembly required?

  • Most of our products require some minimal assembly.

    If you need assembly instruction, most products will have the assembly instructions readily available online under packaging.

  • Can I alter the furniture to fit my customer’s needs?

  • We only recommend that the furniture it used as intended by the factory.

    Homelegance will not be responsible for any improper use of the item.

  • How do I check stock and pricing?

  • You should receive an inventory link within the first few days of opening an account from an IT email address. Included in the email is the link (erptxhom.homelegance.com), username, and password.

    You can also log into this website to check availability and pricing.

  • If something I like is not in stock, can I backorder it?

  • Homelegance has a very extensive line up. It’s physically impossible for our Texas locations to warehouse every SKU. More importantly, we try to stock items that are popular in our service territory.

    If no one is interested, we rather take that space and stock popular items. We do provide the option to backorder from another warehouse. ETAs are dependent on their availability. Pricing will vary.

  • Can we pick up from another warehouse?

  • If you would like to pick up from another warehouse, please let us know so that we can get in touch with the other warehouse and arrange that for you. Pricing will vary.

  • How do we order direct containers?

  • Please contact the office for more information on direct containers.

  • What is your return policy?

  • If your customer no longer needs the item or they realized they ordered the wrong item, please keep it in the original packaging and contact the office. If we are able to take it back, we will charge a 15% restocking fee.

  • Does Homelegance offer a warranty and how are claims processed?

  • Homelegance offers a limited warranty.

    If you have concerns with an item or you need more information on the limited warranty, please visit "limited warranty".

    If you have a claim or a question regarding claims, check "claims" for more information.

Any question?

E-mail us

NOTE: Homelegance, Inc. is a sole WHOLESALE business and does not deal with end users or general consumers. Pricing, catalog request or any other inquiry for end user/general consumer purposes may result in receiving no response.

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